Question 1

How do I book a place for Wraparound Care?

Accepted Answer

We have many more payment options like Credit Care/Klarna (Pay in 3 )/Childcare Vouchers (PonchoPay) to spread your payments easier.

Please choose your school from the drop down menu.
1. Under the make a booking drop down please select if you would like to book breakfast or after school

2. Then select whether you need a block booking i.e the same day every week for the term or if you would like to book individual days please select that heading and then choose which days you would like. Hit select for every day that you would like and then click the pink choose tickets button.

3. Then select the number of attendees, i.e., how many children will be attending these sessions, and add them to the basket.

4. Then, choose the checkout option at the bottom of the page.

5. You have the option of either creating an account or checking out as a guest. If you choose to create an account, you will not have to enter all your child details again.

6. Then complete the registration process, answering all the questions

7. If you would like to add on to your booking for either early drop off or late pick up you can choose it here.

8. The last step is choosing which payment option you want to use.

We look forward to seeing you and your children at our wraparound care provision and hope they have a great time.

Question 2

Do you accept Childcare Vouchers?

Accepted Answer

Accepting Childcare Vouchers at CMXSC

We accept Childcare Vouchers for our Active Camps, Wraparound Care and Clubs held at our Partner Wraparound Care Schools. At CMXSC, we understand the importance of providing flexible and accessible childcare solutions for our families. That's why we are thrilled to announce that we now accept childcare vouchers as a method of payment for our services. We are registered with a variety of childcare voucher providers including:

Apple Childcare Vouchers
Bravo Benefits (Busy Bees)
Care 4
Childcare Grant Payment Service
Computer Share
Edenred Childcare Voucher
Fideliti Childcare Voucher Scheme
Gemilli Employee Benefits
Government Tax-Free Childcare Vouchers
Kiddi Vouchers
Rascals Childcare Vouchers
RG Childcare Vouchers
Sodexo
If your employer offers childcare vouchers through any of these providers, or if you qualify for the Government Tax-Free Childcare Vouchers, you can use them to pay for your child's care at CMXSC.

Please choose PonchoPay when you checkout to pay this way.

Question 3

What age can children attend..?

Accepted Answer

Our wraparound care is designed specifically for children aged 4-11 years old ( EYFS - Year 6) We group all children into smaller groups based on their age or school year meeting the needs of all the children in our care.

Question 4

What does a typical morning or afternoon look like?

Accepted Answer

Our Activate ( breakfast club ) and Elevate ( after school club ) consist of sports clubs, nurture clubs and general creative play and structured free time. Please see our provisional wraparound care schedules for more information.

Please note: All sports and activities are dependent on weather/facilities some sports will be seasonal and may be subject to change at any time. Therefore, unfortunately we cannot give specific details of activities on certain days. We can, however, promise that we leave no stone unturned during the week and every sport and activity we do offer will be provided at some point during our provision!!

Question 5

What if my child has a medical condition?

Accepted Answer

If your child has a medical condition (eg. diabetes, serious allergies, epilepsy etc.) that we need to be aware of then it is essential that you make us aware prior to your child attending our setting. The process of doing so is very simple and is included when registering or booking your child’s place online in the personal information / membership form that must be completed. If your child also requires medication throughout their time in the provision we must also be made aware before your child’s first session with us so that we can make arrangements where necessary.

Question 6

What if my child as additional needs?

Accepted Answer

Children with additional needs and disabilities are welcomed in all of our setting, after consultation between parents and a senior member of our team to ensure that all needs can be met within the staff ratios that we provide. Parents should discuss any particular needs of their child with our team at the time of booking.

Question 7

Can I change or cancel a booking once it has been made?

Accepted Answer

We understand that things change, life happens and this may have an unavoidable impact on your booking which means that you need to change or cancel a booking that you have made.

In order to operate a fair policy for all of our customers we have in place the following system:
Changes:
· Up to 14 days prior to the first start date - No fee incurred. 
· Less than 14 days prior to the first start date - £10 administration fee.
Cancellation:
· Up to 14 days prior to the first start date - We will credit your account for future use
· Less than 14 days prior to the first start date - No refund (credit placed on the account for future use).

All changes or cancellations must be made via email to admin@cmxsc.co.uk (anna@cmxsc.co.uk)and will only be confirmed once you have received a reply from our team.

Question 8

Breakfast and Light Meal Options

Accepted Answer

During our Activate ( Breakfast club ) and Elevate ( After school club ) sessions we will be offering a variety of health options from Fruit, Cereals & Yoghurts to Sandwiches, Wraps, Toasties and more.

Please note that breakfast is included in the 7.30am - 8.45am Activate booking option and light meal is included in the 3.15pm - 5.45/6pm Elevate booking option. We will be realising food options and menu's at the start of each half term.

Frequently Asked Questions

Our Team Aim To Make Your Child’s Experience A Memorable One!

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admin@cmxsc.co.uk

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01245 820550

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